📞Phone Script (Hot Leads🔥)

Intro

Hi {{name}}?

-"Yes?", "Who is this?" etc. This is {{rep name}}, how have you been?

"How have you been?" comes across as more personal than "How are you today?"

It implies you know them, and you'll get a lot fewer hangups.

Great, I only have a minute, but I wanted to get back to you while I had the chance. You requested on {{platform}} to see if your home would qualify for the {{state}} solar program with no out of pocket cost and get {{incentive}}. My job is just to ask you a few questions to see if the home is a good fit, then if everything looks good we will set up a meeting to explain how the program works.

Qualification Phase

How long have you been looking into solar?

Now this one I am usually pretty safe to assume, but you are the owner of this home right? Awesome, now are you the only one on the title, or do you have someone else on there with you?

If you have the address: And just to confirm, the home address there is {{address}}, right?

If you don't have the address:

And just so I can make sure the roof meets the qualifications, can you confirm the home address real quick for me?

And out there in {{city}} does {{utility}} take care of your power, or someone else? And what would you say your highest bill is, roughly? And the lowest? And how old approximately is the roof? Awesome, so I'm pulling up the map of your roof and it looks like you'll have plenty of sun to make power, but just to check, are there any trees that shade the roof? And like I said, there is no out-of-pocket cost for the program, but we do need to make sure you are on top of your current electric bills. Do you or someone in the house have at least a 640 credit score? Perfect, looking good so far. Well based upon what you've told me here it sounds like your home should qualify for the program. The next step is to set up a time with you today or tomorrow to speak with our solar assessor to answer your questions, put together your custom solar design so you can see in 3d what the panels would look like on your roof and exactly how much money you'll save. Plus, they'll show you how to get {{incentive}}.

Setting the Appointment

So when can we catch you (and your spouse-if applicable) at home? Are mornings or afternoons best? Great, I've got an assessor in your area today/tomorrow at 6PM, would you prefer that or would 2PM work better?

Perfect, I will put you down for {{time}}, {{day}}.

So I'm going to plug all of this info into our system and have your assessor build that custom solar design for you. It will take him a few hours, but it will be ready before your appointment. I don't want to have him go through all that if you guys won't be able to make it though. Do you see any reason you and your spouse won't be able to make it for {{time}}, {{day}}? Ok thanks. I don't want to get in trouble for sending someone out there if no one is going to be home.

Getting the Bill

In order to provide you with an accurate estimate of your savings, we will need a copy of your most recent electric bill. Can you do me a favor while we are on the call here and send me a photo of it? You can text it to this number if that easier.

Wrap Up

Thanks. You're all set for {{time}} at {{day}}. That still works, right? Perfect, I'll have the assessor start building your design now and we will see you at {{time}}, {{day}}. Have a great day!